1. Project Initiation Phase
- Full Refund: If no work has commenced on your project, you are entitled to a full refund of any payments made.
- Partial Refund: If work has begun but is not yet complete, a partial refund will be issued based on the amount of work completed, minus any non-refundable expenses (e.g., third-party software licenses).
2. Ongoing Project Phase
- Refund Eligibility: Refunds during ongoing projects will be assessed on a case-by-case basis, considering the project's status, deliverables completed, and any contractual agreements.
- Refund Amount: The refund amount will be determined by Topiax, taking into account the factors mentioned above, and will be communicated transparently to the client.
3. Post-Project Completion
- Bug Fixes and Warranty: Within a specified warranty period (typically 30-90 days), Topiax will address any bugs or errors that may arise at no additional cost.
- Refunds Beyond Warranty: Refunds for issues arising after the warranty period will be evaluated based on their severity, cause, and any prior agreements.
4. Non-Refundable Items
- Third-Party Expenses: Costs incurred for third-party services or software licenses will not be refunded.
- Rush Fees: Any rush fees paid to expedite project timelines will not be refunded.
- Consulting Services: Fees paid for consulting services are generally non-refundable, as they represent the time and expertise provided by Topiax.
5. Refund Process
To request a refund, please submit a written request to [email protected] outlining the reason for the refund and any relevant details. Topiax will review your request and respond promptly with a decision and next steps.
6. Important Note
- This refund policy is subject to change and may be modified or updated by Topiax at any time. It is recommended to review the latest version of this policy before initiating any project with us.
- We believe in open communication and collaboration, and our goal is to ensure your satisfaction with our services. If you have any questions or concerns regarding this policy, please don't hesitate to contact us.